Our air conditioner is essentially made in Lyon. What's more, we do our best to support the local ecosystem through collaborations and partnerships.
The relocation of our factories in recent decades has made us dependent on many other countries for parts. So, in the short term, some of our parts come from China, but also from the EU. However, we are committed to reducing this proportion to zero within 3 to 5 years.
It's around 2 to 3 times smaller than a standard refrigerator, bearing in mind that the latter's carbon footprint is 89 kg of CO2/year.
No, there isn't any. But given the low carbon footprint of our air conditioner, it's an idea worth considering.
A room of 10 to 20 m2, with a standard ceiling height of 2.5 m. Of course, this depends on the room and its layout.
It all depends on how well your room is insulated: the better, the better.
The answer is a resounding NO. Thanks to our patented technology, our air conditioner does not reject heat to the outside.
The air conditioner can be controlled in two ways. Either directly on a touch screen via a user interface designed to be as ergonomic and intuitive as possible. Or via a mobile application that turns your Smartphone into a real remote control. On the one hand, this choice is motivated by our concern to reduce our carbon footprint. On the other hand, the Smartphone has become the control tool for more and more connected objects, a trend that is growing very fast.
Yes, the air conditioner can be controlled remotely (depending on the model).
Yes, in terms of color.
No maintenance is required. However, some models require filter cleaning.
Our basic warranty is 2 years. Beyond that, you can subscribe to our Hope technologie warranty.
Delivery times are between 1 and 3 working days (excluding public holidays).
Please note that delivery times are indicative, as they depend on external factors such as adverse weather conditions. If delivery is delayed, you will be informed by e-mail.
Standard delivery is a delivery normally made within 1 to 3 working days.
Please note that it is free for all purchases over 100€, otherwise the delivery charge is 10€.
Pre-ordering allows you to guarantee the purchase of your product before it arrives in our warehouses.
Delivery is made as soon as your product arrives in our warehouse. Then, it is the same procedure as for the standard delivery (between 1 and 3 working days).
Depending on the logistical situation, you will be informed of the delivery date. This will allow you to better organise your order. If the delivery date changes, you will be informed by e-mail.
The payment of 10% of the invoice is made at the time of the order. The rest of the invoice will be invoiced 3 days before the product is shipped.
Deliveries are only made in metropolitan France. For the time being, it is not possible to have your order delivered outside the above-mentioned areas.
As soon as your order has been shipped, you will receive a shipping confirmation email from HOPE Technologie.
We strongly advise you to give us a mobile phone number when entering your delivery details. This will allow our carrier to send you an SMS from which you can manage your delivery (delivery to a collection point, to a neighbour, postponement...).
The transport service that takes care of the sending and delivery of orders made at HOPE Technologie is Chronopost. For spare parts, the customer service can use Colissimo.
If you have any questions about your order, please contact our customer service.
If you have made a purchase by mistake or changed your mind after placing an order, you can cancel it within 14 days of receiving your order(s).
To cancel your order :
- Complete the cancellation form or contact customer service (here)
If your product is faulty on delivery, contact customer service directly (here)
We offer a One year warranty on all our products: air conditioners, accessories, spare parts.
HOPE Technologie offers the "HOPE Guarantee" for optimum peace of mind to find out more
If you have a problem and need help, use one of our services below:
Watch our installation, commissioning and maintenance tutorials (click here)
Check our FAQ section
Call our after-sales service
If you need a spare part
Items purchased as a set (lot) can be returned individually. Your refund will be made within 30 days after your request for a refund and receipt your item.
The refund is calculated on the individual price of each item at the time of purchase on www.hopetechnologie.fr
HOPE Technologie will take care of the return shipping costs. You do not have to pay anything in advance. Once your return request has been made, you have 30 days to return your product to us.
Currently, it is not possible to exchange a product purchased online in a shop. We are looking into this service with great interest to offer it in the near future.
Special support is available for business customers, which you can request directly from our customer service department.
Yes, when completing the shipping information, specify the shipping address to which you would like to be delivered. But when you are asked to provide the billing address, specify your own address..
- When you have chosen your item, indicate the quantity and then click on "Add to cart". You can then continue shopping or complete your transaction.
- At any time you can click on "Your basket" to see the items you have selected.
- To complete your purchase, click on "Submit Order". Be sure to receive a confirmation email in your inbox shortly thereafter.
- After checking and updating the quantities if necessary, click "Checkout" to complete. You will then be prompted to complete the shipping and billing information.
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